What INTS is and why it is a benchmark in hospital management

Managing a hospital or a municipal public health network requires technology that connects systems, data that guides decisions and an operational structure capable of sustaining care without letting cash flow collapse. That is where the National Institute of Technology and Health (INTS) stands out.

Founded in 2009, INTS is a nonprofit social organization certified by CEBAS (Certification of Charitable Social Assistance Entities in Health). It directly manages hospital units, polyclinics and primary care programs in different regions of Brazil. It also develops technology solutions for city governments and municipal managers.

What is INTS?

The National Institute of Technology and Health is a multidisciplinary Social Organization (OS) that works in an integrated way with the public sector. Its mission is to apply the best technology practices to the management of health units at the municipal, state and federal levels, with a focus on efficiency, quality of care and continuity of care.

As an OS certified by CEBAS (Certificate of Charitable Social Assistance Entity), INTS can sign management contracts with the government, taking over the administration of hospitals, UPAs (emergency care units), polyclinics and family health units. This model generates tax advantages for municipalities and allows greater agility in hiring professionals, purchasing supplies and implementing technologies.

The organization combines two roles that rarely go together: health services operator and technology solutions developer. On the operational side, it manages beds, teams and clinical processes. On the technology side, it delivers management systems, Business Intelligence tools and telemedicine platforms.

What are INTS’s areas of activity?

INTS’s work is organized into complementary fronts, each addressing a specific bottleneck in hospital management and municipal public health.

Management of health units

INTS manages municipal hospitals, UPAs, polyclinics and family health units in multiple regions of the country. This operational presence covers bed management, staff schedules, quality control and patient safety, with indicators monitored periodically by the institute’s own teams.

Integrated health systems

The institute implements and customizes complete digital systems for municipal health management: from citizen registration to bed and appointment regulation, including scheduling and results tracking. These systems connect primary, specialized and hospital units in a single flow, reducing rework and eliminating waiting lines caused by lack of visibility.

Business Intelligence (BI)

INTS’s BI solution allows mayors and health secretaries to track each unit’s indicators in real time: occupancy rate, average time of care, team productivity and quality scores. With customized reports, decisions stop being based on intuition and start being backed by data.

Management of healthcare professionals

One of the biggest bottlenecks in municipal public health is hiring and retaining specialist physicians. INTS supports municipalities in this process, optimizing schedules, reducing turnover and taking advantage of the tax benefits its status as a social organization offers. The result is a more stable workforce and a lower per capita cost for the government.

Telemedicine and telehealth

INTS develops and operates telemedicine solutions that broaden the population’s access to specialist consultations and follow-up, without the need to travel. For municipalities far from referral centers, this front has a direct impact on the resolution capacity of primary care and on reducing unnecessary referrals.

TV Saúde and health communication

In the units managed by the institute, INTS operates a digital communication platform that broadcasts educational campaigns and public health information to patients and companions. The content is updated in real time and contributes to prevention initiatives and public engagement.

Closed-circuit television (CCTV)

The CCTV system implemented by INTS goes beyond security: it also serves to monitor the quality of care, check staff attendance and generate data for management indicators. It is a governance resource that increases the transparency and traceability of processes.

From bed management to the revenue cycle: how INTS connects care and finance

One aspect that sets INTS apart from other organizations in the sector is its systemic view: the institute understands that there is no quality of care without financial balance, and no financial sustainability without well-structured clinical processes.

That is why its work in hospital management includes both bed regulation and humanized care and the adoption of systems for cost control, claims auditing and denial monitoring. These two pillars need to work together: when one fails, the other collapses.

The role of artificial intelligence in INTS’s strategy

In recent years, INTS has been encouraging the use of artificial intelligence as an ally of hospital management. With it, the units managed by the institute are able to:

• predict demand peaks and adjust schedules in advance;

• identify patterns of medical claim denials and act before claims are submitted;

• automate administrative processes, freeing teams for direct care;

• generate quality deviation alerts based on real‑time data.

INTS’s accumulated experience shows that technology amplifies teams’ responsiveness, without replacing clinical judgment or human sensitivity in care. By using data to guide decisions, AI makes care faster, safer and more financially sustainable.

Frequently asked questions about INTS

Is INTS public or private?

INTS is a private nonprofit social organization (OS), certified by CEBAS in the health area. It works in partnership with the government through management contracts, managing municipal and state health units.

Which health units does INTS manage?

The institute manages municipal hospitals, UPAs (emergency care units), polyclinics and family health units in several regions of Brazil, including states such as São Paulo, Minas Gerais and Bahia.

Does INTS offer technology solutions for city governments?

Yes. INTS develops and implements integrated health systems, Business Intelligence tools, telemedicine platforms and health communication solutions for municipal managers.

How does INTS help reduce costs in public health?

As an OS, INTS offers the government tax advantages in hiring professionals and purchasing supplies. In addition, its BI and automation tools reduce rework, optimize schedules and increase the operational efficiency of the units it manages.

What is the difference between an OS and an OSCIP in healthcare?

An OS (Social Organization) signs management contracts with the government and can take over direct administration of public facilities. An OSCIP (Civil Society Organization of Public Interest) signs partnership agreements, but generally operates with less operational autonomy. INTS operates as an OS, which gives it greater executive management capacity.