Doctors need care too

The admiration and respect surrounding doctors date back to Ancient Greece, when Hippocrates laid the scientific foundations of Medicine. Although this universal reverence has never diminished, ghosts are haunting the health of the profession celebrated this Saturday.

Beyond the well-deserved greetings and congratulations on this October 18, St. Luke’s Day, we want to embrace our doctors with reflections. And provocations.

We want to propose that advances in technology serve to reconnect doctors with the essence of their craft, with the time when they could devote themselves solely to patients and diseases, with full attention and genuine compassion.

In practices, clinics and hospitals, bureaucracy has multiplied. Administrative tasks have invaded the time for care and now threaten the very health of those who swore to save lives.

Today, those who heal need to be healed, as portrayed in the special drawing created by the artist Claudio Duarte to illustrate this Manifesto.

The heroes in white coats are falling ill because of their workload, dehumanization and the forced distance between doctor and patient.

It does little good for doctors to have access to the most sophisticated equipment and to specialize in courses and training at the world’s most renowned centers if their gaze is diverted from the human being who is waiting for a diagnosis, comfort and hope.

Medicine evolves every day, but hospital management has stagnated. In many places, it is like bailing water with a sieve, with slow processes, manual controls and systems that do not talk to each other.

Doctors spend hours on operational tasks, memorize tables, face financial audits, have to master an alphabet soup of acronyms and systems such as XML, ERP, TUSS, TISS, APL, DRE… and tame denials, when what they want is time to listen, examine and care.

The essence of Medicine, which is to see beyond symptoms and understand people, is under threat.

In the famous Hippocratic Oath, doctors commit “to cure when possible, to relieve when necessary, to comfort always.”

Rather than comfort, Rivio was born to relieve the bureaucracy that takes doctors’ focus away and to cure, once and for all, the virus that kills hospitals’ revenue.

Our AI agents work so that hospitals across the country, the temple of this hallowed profession, can devote themselves to treating people and saving lives.

In our company’s mission, “hospitals and doctors take care of patients; we take care of hospital management. And of doctors.”